Service Level Agreements

Service level agreements are available to optimise customers’ marine hose systems, to ensure uninterrupted terminal operations, through testing and inspection, engineering support, and correct and timely equipment supply.

Long-term service level agreements, customised to the requirements of the terminal, are available to access our full range of products and services.

Benefits include a single point of contact for all marine hose needs, set pricing for the duration of the contract, and a full range of services for compliance and compatibility.

Service level agreements typically include:

• Scheduled hose testing and inspection.
• Compliance inspection.
• Engineering consultancy to optimise the marine hose system.
• Compatibility analysis.
• The right equipment supplied at the right time, with notifications, based on previous equipment requirements.